AI Assistant for law firms — when a missed call means a lost case

People rarely call a law firm for fun. A divorce, an accident, a termination notice, an approaching court deadline — a call to a lawyer usually means something has already happened and the matter is urgent. If nobody answers, the caller doesn't wait until tomorrow — they check the next firm in the search results.

First contact without waiting for a callback

The Voice AI Assistant answers immediately, asks about the type of case, collects contact details and a basic description of the situation — and, if the firm wants, books an initial consultation in the calendar. The lawyer gets a ready-made lead instead of a missed call with no trace.

Answering organisational questions

Office hours, the firm's address, whether the first consultation is paid, which areas of law you handle — these are questions the assistant answers immediately, based on the knowledge entered in the panel. No need to pull a lawyer or the front desk into it.

The firm doesn't lose a client just because a hearing was running and nobody could pick up the phone.

When the matter needs a human

Assessing an actual legal case always needs a lawyer — and the assistant understands that. It doesn't give legal advice or assess chances in court; it collects information and passes it on, or — if the caller explicitly asks — transfers the call live to an available lawyer's or paralegal's mobile app.

Confidentiality and first impressions

How a firm handles that first call shapes the caller's first impression of how professional it is. The assistant speaks calmly and to the point, always in whatever tone you set (formal fits most law firms by default), and never leaves the caller with a generic answering machine asking them to leave a message.

What it costs

For most solo practices and small teams, the Standard plan (PLN 99/month, 1,000 minutes included) comfortably covers it — a call collecting initial information usually takes a few minutes. If a firm has several lawyers seeing clients on different days and wants separate consultation calendars for each, Premium (PLN 199/month) provides multiple calendars under one number, with no minute limit.

If your firm's phone rings outside office hours or during hearings, see what your own assistant would sound like — setup takes a few minutes, and the number stays the same.